SERVICE: From the time we receive your order until it is on its way, please allow up to 10 working days (Monday-Friday) for ribbons, rosettes, plaques, trophies and stock medals. For ribbons with
custom (customer) logo(s), allow up to 2 weeks. Custom medals and pins require 6 to 8 weeks.
All deadlines will be met if possible. We ship UPS, we can ship USPS or FEDEX if requested, see SHIPPING. We can do fast shipping, if your order necessitates. Those charges will be reflected on your invoice.
RUSH CHARGE: There will be a 20% express charge for orders which must be shipped the same day to meet your date needed.
EXCESSIVE TYPE AND/OR EXCESSIVE CHANGES: There may be charges; you will be contacted before your order is processed.
CUSTOM LOGOS: Clean, black & white artwork. If emailing logo (preferred) please send in JPEG or PDF format with 300 psi or greater. If additional work is needed for the logo, additional fees may apply. Please allow additional time for custom logos. Contact us with any other questions.
SHIPPING: All orders will be shipped UPS, unless specified otherwise. We will use the most efficient method available, ground/3 day select/2nd day/next day, to have your order arrive on or before your date needed. If you wish to have your order shipped by another method, please specify on your order. We are not responsible for orders shipped USPS that are lost or delivered late. If that USPS order has to be made over, it will be at the expense of the customer. UPS(best claim service) and FedEx have policies in place that allow us to file claims for packages that are lost, damaged or delivered late.
DROP SHIPMENTS: A charge of $6.70 will be added for each drop ship package.
FOREIGN SHIPMENTS: All FOREIGN orders must be prepaid. Visa, Mastercard & Discover accepted. Foreign packages are shipped by UPS.